Question 1

How compatible is it with BigBlueButton?

Accepted Answer

We are 100% compatible with the BigBlueButton API. You don't need to change anything in your Moodle installation. Just update the server URL and shared secret in the BigBlueButton plugin configuration in Moodle, and you're done. All features you currently use will work the same way.

Question 2

How long does migration from BigBlueButton take?

Accepted Answer

Migration literally takes 5 minutes. You just need to: 1) Create an account in our dashboard, 2) Copy the API URL and shared secret, 3) Update these values in the BigBlueButton plugin configuration in Moodle. No downtime, no complicated data migration.

Question 3

What happens to my existing recordings?

Accepted Answer

Previous recordings remain on your current BigBlueButton server. New recordings are stored in our cloud with triple security (JWT + Referrer + Presigned URLs). If you wish, we can help you migrate old recordings, but it's not necessary to start using the service.

Question 4

How does automatic scalability work?

Accepted Answer

Our infrastructure is based on cutting-edge serverless technology, which scales automatically according to demand. You can have 2 participants in one meeting and 2,000 in another simultaneously, without configuration. You only pay for what you use — credits are deducted based on actual consumption.

Question 5

Is data secure? Do you comply with GDPR?

Accepted Answer

Yes, we comply with GDPR, COPPA and other privacy regulations. Data is stored encrypted at rest and in transit. Recordings are only accessible from your specific Moodle domain. We perform regular security audits and offer DPA (Data Processing Agreement) for all accounts upon request.

Question 6

Can I customize the branding (white-label)?

Accepted Answer

Yes, white-label branding is available. You can completely remove our branding and use your own logo, colors and custom domain. Students will only see your institution's identity. Contact us for details.

Question 7

What happens if my credit balance runs out?

Accepted Answer

We never cut service during an active session. If your credit balance runs low, we'll notify you so you can top up. Simply load more credits to continue using the service without interruption.

Question 8

Do you offer technical support in Spanish?

Accepted Answer

Yes, our support is available in Spanish and English. All accounts receive email support. For faster response times and dedicated support, contact us about premium support options.

Question 9

Can I try the service before committing?

Accepted Answer

Yes! You can start with our Starter credit pack ($25) to test SoftSysVideo with your real courses in Moodle and evaluate performance. There are no subscriptions or long-term commitments — just load credits and start using the service.

Question 10

What is the average latency and video quality?

Accepted Answer

Thanks to our global edge network with 300+ cities, average latency is less than 50ms from any location. We support HD video (1080p), high-quality audio and screen sharing without degradation. Quality automatically adjusts to available bandwidth.

Question 11

What storage options are available?

Accepted Answer

We offer three options: Shared Storage, Private Dedicated Storage, and Bring Your Own Storage (BYOS). Each option offers different levels of isolation and control. Shared Storage offers 7-day retention, Dedicated Storage provides unlimited retention with 100% isolation, and BYOS lets you use your own cloud infrastructure. Contact us to find the best fit for your account.

Question 12

What's the difference between Shared and Dedicated Storage?

Accepted Answer

Shared Storage is cost-effective and perfect for getting started, with 7-day recording retention and automatic transfer to platform storage. Dedicated Storage gives you your own isolated storage within our platform with unlimited retention, enhanced performance, and 100% data isolation. Contact us to upgrade your storage option.

Question 13

Can I use my own cloud storage?

Accepted Answer

Yes! BYOS (Bring Your Own Storage) is available for accounts that need it. Connect your AWS S3, Google Cloud Storage, Microsoft Azure, or DigitalOcean account and maintain complete control over your data, costs, retention policies, and compliance requirements. Contact us to set up BYOS for your account.

Question 14

How secure is my data?

Accepted Answer

All accounts use enterprise-grade encryption at rest and in transit. Dedicated storage options add 100% data isolation. BYOS lets you use your own infrastructure for maximum control. Recordings are protected with JWT tokens, referrer validation, and presigned URLs.

Question 15

How does the credit system work?

Accepted Answer

SoftSysVideo uses a simple prepaid credit model. You create an account, load credits (minimum $10), and they are deducted based on actual usage: $0.006 per participant-minute for video, $0.030 per recording-minute, and $0.045 per GB/month for storage. AI transcription is included for free. Credits never expire, and you get a +20% bonus on top-ups of $50 or more (e.g., pay $50, get $60 in credits).

Question 16

Do credits expire?

Accepted Answer

No, credits never expire. Once you load credits into your account, they remain available until you use them. There are no monthly fees or time limits — you use your credits at your own pace.

Question 17

Can I top up at any time?

Accepted Answer

Yes! You can add more credits anytime from your dashboard at app.softsysvideo.com. There is no minimum frequency — top up whenever you need. Remember: top-ups of $50 or more include a +20% bonus.

Aspect	SoftSysVideo	BigBlueButton (Self-Hosted)
Monthly Cost	Pay per use No monthly fees	$300 - $800+ Server + Bandwidth + Maintenance
Setup Time	5 minutes	4-8 hours
Monthly Maintenance	0 hours We take care of it	10-20 hours Updates, patches, monitoring
Scalability	Automatic 2 to 2,000 participants	Manual Requires provisioning servers
Guaranteed Uptime	99.9% SLA	No guarantee
Recordings	Cloud + 3-layer security	Own server Requires additional storage
Global Latency	<50ms 300+ cities worldwide	Variable Depends on server location

SoftSysVideo vs BigBlueButton

Real Savings Example

Moodle Video Conferencing Pricing - Plans and Features

SoftSysVideo vs BigBlueButton

Real Savings Example